Your Partner, Your Friend
General Info
Corporate Governance

Privacy Policy

1. Subject

The Privacy and Security Policy (hereinafter referred to as the “Policy”) applies to personal information collected by PT Radana Bhaskara Finance Tbk (hereafter referred to as the “Company”) and aims to inform you of your rights in respect of your personal information that is being processed or that is to be collected and further processed by the Company and the purposes for the data processing.


Whenever you click I AGREE button anywhere on Radana Integrated Service System website (hereinafter - “Website”), it is implied that you agree with the stated Policy.. If you disagree with this Policy or any part of this Policy as well as with Terms of Use, you must not use Website.




2. Collected information

When you choose to use Company’s services and features, you are required to register with submitting information on the Website (please refer the Terms of Use). In the process, you may be required to provide informations included but not limited to name, surname, sex, birth information, e-mail, password, domicile, postal code, and other informations. These informations are vital for the Company to provide accurate personalized services to you. Your e-mail ID and password are used to protect your personal profile. The Company do not collect any of your personally-identifiable information, unless you voluntarily proffer such information by filling out our forms.


The Company also collects personally identifiable information from you via feedback forms and surveys, but in this case it is voluntarily provided by you, as this information is used to make our products and services better and more accurate.




3. Use of information

The data that we collect from you are used to provide analysis of financing facility, deliver personalized reports, for internal marketing purposes, trend analysis, to figure out patterns of usage as well as for better website administration. You agree to the terms in this Policy and that your personal data collected or furnished through the Website may be processed, stored, collected, used by the Company, or disclosed to relevant third parties including but not limited to persons affiliated to the Company which may be located outside Indonesia for the purpose of rendering services by the Company or to provide services of advertising, promotion, direct marketing of the Company’s or third party products. By using this Website you agree to receive the promotional materials or any other direct marketing materials which will be sent by the Company from time to time to you by mail, email, by phone or by short messages service (sms).


If You do not want to receive the promotional materials in the future or withdraws consent to the processing, collection, storage, use and disclosure of your personal data by the Company, you must inform the Company through available mechanism.




4. Cookies, Web Server Logs and Pixel Tags

To improve Website and to make your online experience more enjoyable, when you visit the Website, Company collect certain information by automated means, using cookies, pixel tags, and other technologies.


A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive when you visit the Website. Company use cookies to tell us who you are, tailor our products and services to suit your personal interests, estimate the number of visitors to Websites, track visits to pages within Websites, or analyze our customers' visiting patterns. Cookies do not contain information such as name or credit card information.



In conjunction with obtaining information through cookies, Website servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The Website server logs also may record information such as the address of the web page that linked you to Website and the IP address of the device you use to connect to the Internet.



The Company may use the collected information through automated means on websites for market research, data analytics and system administration purposes, such as to determine whether you have visited Website before or new visitor, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. The Company may combine the collected information through automated means with other information we have collected from you. This information may be used to improve our Website, to personalize your online experience, to focus our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes to improve your experience using Company’s services.




5. Change/update

The users can, whenever they wish, change or update their personal information provided earlier. The Company assure that all reasonable efforts will be made to correct or delete the information as the client desires.

6. Authorized Third Party Service Providers

The Company may appoint certain service providers perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers includes but not limited to entities that process credit card payments, fulfill orders, provide web hosting, and providers that manage our marketing activities.




7. Other Trusted Third Parties

The Company may, from time to time, partner with third parties to provide you with special offers. If you elect to take advantage of such an offer, you will be eligible to transact with such third party partner only if you provide them your personal information directly. With your permission The Company may make your name, address, and transactional information available to certain trusted third party partners so that you may receive mailings directly from them about products and services that may be of interest to you.




8. By Law

In certain instances, the Company may disclose information about you (1) if we are required to do so by law or legal process, (2) to law enforcement authorities or other government officials, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.




9. E-mail

If you do not want to receive our electronic newsletter or promotional e-mails, you may unsubscribe at any time by clicking on "unsubscribe" at the bottom of any of our promotional e-mails or by contacting us as indicated below. It may take up to [10] days to process your unsubscribe request.




10. Amendment to the Policy

This Privacy and Security Policy may be changed, modified or amended from time to time to reflect changes in our personal information practices. We will post a notice on our Websites to notify you of any significant changes to our Privacy and Security Policy. We encourage you to periodically review our current Privacy and Security Policy. The continued use of the Website after receipt of this notice will constitute your consent to and acceptance of the amendments. If you disagree with this Policy or any part of this Policy as well as with Terms of Use, you must not use Website.




11. Miscellaneous

The Company display these Website and the Content solely to market and promote products and services in the jurisdiction of the Republic of Indonesia. This Terms shall be construed according to the current legislation of Republic of Indonesia.

If any provision of these Privacy and Security Policy, or any portion thereof, is found to be unenforceable, it shall be enforced to the maximum extent permissible so as to affect the intent of the Privacy and Security Policy, and the rest of the terms shall remain in full force and effect.




12. How to Contact Us

Our customers come first. If you have any concerns or questions, you can contact us by:



Sending us an E-mail
Writing to us at __________, _____________________
Calling us at ___________

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